Legal

Privacy Policy

This Privacy Policy describes the categories of information Vonnect may collect and how that information may be used in connection with the Vonnect website and iOS application. Final legal documents should be reviewed by qualified legal counsel before launch. Contact: support@vonnect.org.

1. Overview

Vonnect is an on-demand video-call platform where users can access eligible video-call services from verified providers.

Users may use Vonnect Minutes purchased through the Apple App Store to access eligible services within Vonnect.

This Privacy Policy explains the categories of information that Vonnect may collect, how that information may be used, and how information may be shared in connection with the Vonnect website and iOS application.

2. Information We May Collect

Account Information

Vonnect may collect information associated with creating and maintaining a Vonnect account.

Profile Information

Vonnect may collect and store information displayed or maintained in connection with user and provider profiles.

This may include profile information, content, verification status, online availability, applicable video-call rate, and other eligible profile information.

Device Information

Vonnect may collect technical information related to the device used to access the Vonnect iOS application or website, as needed to operate, maintain, secure, and support the service.

Usage Data

Vonnect may collect information about how the service is used, including account activity and interactions with Vonnect features.

Call-Related Technical Information

Vonnect may review technical information related to video calls in connection with customer support, technical failures, unexpected disconnections, disputes, fraud prevention, or safety matters.

Depending on the circumstances, this may include connection logs, call records, call duration, Vonnect Minutes used, account information, and relevant technical information.

Verification Information

Providers may be required to complete verification before becoming eligible for provider services.

Verification may include account information, identity information, required documentation, profile review, eligibility review, compliance review, payout onboarding, and additional information required by payment providers or applicable law.

Payment-Related Information

Customers purchase eligible Vonnect Minutes through Apple's in-app purchase system.

Vonnect may process information needed to record Vonnect Minutes, applicable video-call rates, call duration, and related account activity.

Purchases of Vonnect Minutes made through Apple may also be subject to Apple's applicable payment and refund policies.

Provider Payout Information

Eligible provider earnings may be paid through Vonnect's supported payout system after applicable verification and payout requirements are satisfied.

Payout processing may involve identity verification, payout-account verification, and information required by the applicable payment provider.

Cookies and Website Technologies

The Vonnect website may use cookies or similar website technologies where necessary to operate the website, maintain functionality, support security, improve the user experience, or understand website usage.

The specific technologies used may depend on the technical configuration of the website and may change as the website develops.

3. How Information May Be Used

Vonnect may use information to:

Users may receive notifications related to incoming calls, missed calls, provider availability, Lock In access, account activity, verification, earnings, payouts, safety, and other important Vonnect activity.

4. Service Providers and Payment Providers

Vonnect may use service providers that help operate, maintain, secure, and support the platform.

Vonnect may also share relevant information with payment providers when necessary for Apple in-app purchases, provider payouts, identity verification, fraud prevention, compliance, and related payment processing.

Information may be shared as reasonably necessary for the relevant service, operational purpose, security purpose, legal requirement, or payment-provider requirement.

Vonnect does not describe customer Vonnect Minutes as money transferred directly from a customer to a provider. Customers use Vonnect Minutes to access eligible services, while provider compensation is managed separately through Vonnect's provider earnings and payout system.

5. Data Retention

Vonnect may retain information for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information to operate the service, maintain account records, complete payouts, investigate disputes, prevent fraud, address safety concerns, comply with applicable law, and satisfy payment-provider requirements.

The applicable retention period may depend on the type of information, the purpose for which it is used, operational requirements, and applicable legal or regulatory requirements.

6. Security

Vonnect is committed to maintaining a safe and secure platform for customers and providers.

Vonnect may use appropriate technical, administrative, and operational measures intended to protect information against unauthorized access, misuse, loss, or unauthorized disclosure.

No method of transmission or storage can be guaranteed to be completely secure.

Users should contact Vonnect Support promptly if they believe their account or Vonnect Minutes were used without authorization.

7. User Privacy Rights

Depending on where a user is located and which laws apply, the user may have rights regarding their personal information.

These rights may include requesting access to, correction of, or deletion of certain personal information, subject to applicable legal requirements and limitations.

Users may contact Vonnect Support regarding privacy-related requests. Vonnect may need to verify the identity of the requester before processing certain requests.

8. Account Deletion

Users who wish to request assistance with their Vonnect account may contact Vonnect Support at support@vonnect.org.

Account deletion requests may be subject to identity verification, applicable legal requirements, outstanding obligations, fraud prevention requirements, dispute investigations, and information that Vonnect is required or permitted to retain.

9. Children and Minimum Age

Vonnect's eligibility requirements apply to account creation and provider verification.

Users should not create or maintain an account if they are not eligible to use Vonnect under the applicable requirements.

Vonnect does not intend to provide services in violation of applicable children's privacy or age-related requirements.

If a parent, guardian, or other authorized person believes that information has been provided to Vonnect in circumstances that violate applicable requirements, they may contact Vonnect Support.

10. International Users

Vonnect may be accessed by users in different locations. Information may be processed by Vonnect and by service providers that support the platform in locations where those parties operate, subject to applicable law.

Where applicable law requires specific safeguards for international transfers of personal information, Vonnect will seek to apply the safeguards required by that law.

11. Changes to This Privacy Policy

Vonnect may update this Privacy Policy as the platform, technology, payment processes, legal requirements, or operational practices change.

Updated versions may be published on the Vonnect website.

12. Contact Information

For questions involving privacy, accounts, calls, Vonnect Minutes, Lock In access, verification, earnings, payouts, safety concerns, or other Vonnect services, please contact Vonnect Support.

Support Email: support@vonnect.org