Community Guidelines
These guidelines follow the client’s stated safety and prohibited-activity requirements. Final legal documents should be reviewed by qualified legal counsel before launch.
Purpose
Vonnect is committed to maintaining a safe platform for customers and providers. Vonnect is built around access to verified providers for eligible video-call services. All activity on Vonnect is subject to the Terms of Service, these Community Guidelines, Provider Terms, applicable law, and relevant payment-provider requirements.
Respectful behavior
Users and providers must treat others with respect during video calls, on profiles, in posts, in uploaded content, in messages, and in other Vonnect features.
Harassment, threats, hate, and dangerous behavior
Vonnect prohibits harassment, threats, hate-based abuse, exploitation, and dangerous behavior. Vonnect may review, restrict, suspend, or permanently remove accounts that violate platform rules.
Sexual services and sexually explicit activity
Vonnect prohibits sexual services, paid sexually explicit interactions, pornographic services or content where prohibited, adult live-chat services, and escort or prostitution services.
Fraud, scams, impersonation, and spam
Vonnect prohibits fraud, scams, impersonation, and spam. Approval as a verified provider is not guaranteed. Vonnect may reject, restrict, suspend, or revoke provider status when necessary to prevent fraud, enforce Vonnect policies, or address prohibited activity.
Illegal activity
Vonnect prohibits illegal goods or services, human trafficking, illegal drug transactions, illegal weapons transactions, money laundering, prohibited goods or services, and illegal activity of any kind.
Payment circumvention and misuse of Vonnect Minutes
Vonnect prohibits peer-to-peer money transfers, unauthorized financial transactions, attempts to exchange Vonnect Minutes outside approved Vonnect functionality, attempts to convert customer Minutes into cash, attempts to use Vonnect as a money-transfer platform, payment circumvention, and soliciting payment outside approved Vonnect processes for Vonnect services.
Vonnect Minutes are not designed as transferable peer-to-peer money. Customers cannot use Vonnect Minutes to send money directly to another customer. Lock In does not transfer money or Vonnect Minutes and does not create a financial account between the two users.
Reporting
If you believe a Vonnect user or provider has violated our Terms of Service or Community Guidelines, report the activity through Vonnect or contact Vonnect Support. Users may report a user, a provider, a profile, content, harassment, fraud, inappropriate conduct, sexual misconduct, safety concerns, payment issues, technical issues, or other policy violations. Vonnect may investigate reported activity and take appropriate action.
Enforcement
Vonnect may restrict or terminate accounts for policy violations, fraud, safety concerns, payment issues, prohibited services, legal requirements, or other applicable reasons. Lock In should never override blocking, account suspension, safety restrictions, provider restrictions, or Vonnect enforcement actions.
Contact
Support Email: support@vonnect.org